New Image Software utilizes remote desktop software for our Live Help™ support. During each interactive session our support technician will guide you through setup and training.
• Free software support is provided to all subscribers.
• Subscription fees are nonrefundable and must be prepaid by credit card,.
• This Subscription Agreement will renew month to month thereafter unless canceled in writing.
• Cancellation must be received prior to next billing date. No refunds will be issued after billing for cancellations not received prior to billing and in writing.
• Windows and Mac hardware support for New Image Products and Data Migration service available @ $150 per Hour 1 Hour Minimum.
• All support requests must be submitted through our online technical support system on our website at
• Multi user/device subscription includes hosting on an Off Site Cloud Server. Daily backups, maintenance and software upgrades are included.
• Concurrent connections are the maximum number of connected devices available at any time.
• Our Service Proposals and agreements use a secure document signing service for electronic signatures. By signing electronically all items are binding to our service and payment conditions.